Support
Help with the BantaScores website and apps for iPhone and Android.
Contact us
Email support@bantascores.com. We aim to reply within 2 working days. Please include the email address you signed up with, your phone model and what happened.
BantaScores is operated by Kris Buddle, an individual based in Guernsey, Channel Islands.
Common questions
When do picks lock?
At kick-off of the match you picked. After that, everyone in your group can see your selection (earlier if your group admin allows it).
What happens if my match is postponed?
Your pick is made void, scores no points and the fixture becomes free to choose again.
How are points decided?
Each group admin sets the game and points in the group settings, so every member plays the same rules.
I’m not getting alerts
Check alerts are switched on in your Profile and that notifications are allowed for BantaScores in your phone or browser settings.
I forgot my password
Tap “Forgot password?” on the sign-in screen and enter your email. We’ll send a link that opens a page where you choose a new password; then sign in with it on the website or in the app. The link expires after a short time, so request a new one if it stops working.
Is there any money involved?
No. BantaScores is points only. We never handle money, take bets or show odds.
Delete your account
You can delete your account at any time, in the iPhone or Android app or on the website:
- Sign in and open Profile.
- Tap Delete my account at the bottom.
- Type DELETE to confirm, then tap Delete permanently.
Deletion happens straight away and can’t be undone. It permanently removes:
- Your sign-in details, email address and display name.
- Your picks, points, group memberships and chat messages.
- Your alert settings, favourites and notification addresses.
Groups you were in carry on for their other members. If you were a group’s only admin, admin passes to the longest-standing member, and groups with no other members are deleted. Club game progress is stored only on your device and is removed when you uninstall the app.
Can’t sign in? Email support@bantascores.com from the address on your account with the subject “Delete my BantaScores account” and we’ll delete it within 30 days. See our Privacy Policy for more.
Report a problem or abuse
To report offensive chat messages, a bug or a scoring issue, email us with the group name and a screenshot if possible.